SMS Terms

Last updated: September 20, 2026

Nexova AI provides messaging software to home service businesses. Text messages sent through Nexova are sent on behalf of the business you contacted or gave your number to. These terms describe how those messages work.

Who sends the messages

Each message identifies the business it is sent for. Nexova operates the system, and the business is responsible for having your consent to contact you.

What messages you may receive

Replies to your enquiry, appointment confirmations and reminders, estimate follow-ups, review requests after a job and, where you have agreed to receive them, service offers such as seasonal tune-up reminders. Message frequency varies with your activity.

Consent

You receive messages only if you have agreed to them, for example by asking for a quote, booking a job or ticking a consent box on the business's form. Consent to marketing messages is not a condition of buying anything.

Opting out and help

Reply STOP at any time to stop receiving messages. Clear requests such as "quit" or "remove me" are honoured too. Reply HELP for help, or email [email protected]. You may get one message confirming your opt-out.

Costs and carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Quiet hours and AI

We avoid sending messages outside permitted hours. Some replies are written by an AI assistant, which identifies itself as one.

Your information

We do not sell or share your mobile number or opt-in consent with third parties for their marketing. See our Privacy Policy for how information is handled.